SPEC Cloud™ IaaS 2018 Technical Support Checklist and
Troubleshooting Tips
Please review the following checklist when you have a technical
support issue with the benchmark. The volunteers assisting with
technical support are employees of SPEC member companies and may
not have specific knowledge of your environment and will need
you to provide enough background so they can work with you to
troubleshoot the issue.
- Have you reviewed the Appendix A: Troubleshooting FAQ which
lists common problems and solutions and the errata page for the latest updates on known issues?
- Are you running the current version of the benchmark?
- The kit you installed is the latest version which is
v1.0
- After unpacking the kit there will be a file called:
VERSION in the osgcloud directory which will identify the
benchmark name and version number.
- What type of cloud environment are you testing: Public or
Private Cloud?
- What cloud management software or API are you using?
- Is the issue easily reproducible or does it occur
intermittently?
- What are the steps in producing the problem?
- Have you opened up security groups in your cloud? Ports:
UDP 5114, TCP 6379, TCP 22, TCP 873, TCP 7070, TCP 8080, TCP
27017
- Can you provide the following files, scrubbing any
confidential information?
- osgcloud/driver/osgcloud_rules.yaml
- osgcloud/cbtool/configs/<distro-name>_cloud_definitions.txt
(ex. ubuntu_cloud_definitions.txt
- osgcloud/adminrc.sh (or cloud-specific environment
script)
- Are you using the subcommittee's pre-configured workload
images or did you create new ones from scratch?
- Can you collect and provide the following log files:
- From CB Harness: /var/log/cloudbench/*.log
- and ~/results/ALLRUN*/perf/*.log
- Would you like to join our public SPEC Cloud Mattermost
Channel to discuss your problem in more detail? We can send
you the invite. (Strongly recommended). Contact SPEC
Support.
- Did you figure out the problem? Don't leave us hanging -
please let us know what the solution was so we can improve our
benchmark and documentation.
